"...Was told that even to pick up my things from the warehouse, there would be an extra $40 charge. So now I had an extra $40 charge, along with costs from having to hire a mover. Additionally, I was told that if we did not move out our things by Saturday (and they would not be able to deliver until Tuesday), there would be an additional $59 charge for an extra month of service.Because of Door to Door's original inability to deliver, we were suddenly facing all of these additional charges along with the hassle of having to transport our things from the storage unit (40 minutes away) to our dorm."
Update 04/28/2018: This is actually an old update, but this video wasn't getting much traction at the time, so I didn't feel the need to provide one. The Enbridge Obundsman reached out to me to get more details of the case. After I discussed everything with them, they said they would perform and investigation and get back to me. After about a week, they called me back and said the investigation would be performed internally from here on out. They gave me no details of of what happened or if any changes are being made. I am under the impression that they changed absolutely nothing. I informed them that there are many other cases of the same type of fraud as many other victims have reached out to me in a similar situation. They said due to privacy reasons, they cannot discuss the cases with those customers and everything is dealt with on a case-by-case basis. It makes no sense to me why they would deal with something as serious as fraud on a case-by-case basis. It should be taken a whole and if there are multiple cases of fraud, then the company should be banned billing through Enbridge. Due to Enbridge not taking any action, they are essentially helping this company commit fraud. I hope this video can shine some light on the many victims falling prey to this scam and changes will be made in the future.
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