I was put in dangerous areas going to door to door and it is not safe. Outside all day long (depends where you live) I live in FL so it was brutal. Work 6 out of 7 days a week. When you get out of your training period you are ordered to "walk" with new recruits, but by doing so when you go and show them how to sell while they are supposed to watch, no talk or do anything, you have to split your entire sale 50%... with the person you are teaching. Commission is a horrible percentage of the total value of what you are selling (only 150$ for a 1,600$ system.) You get 150 working alone and walking with someone you have to split the commission. A promotion is not really a promotion. They promote you as a team leader but you are not allowed to walk and makes sales only assist over the phone to make sales and make less money with more responsibility.
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After reviewing the website and Door to Door® Services Offered, I was ready to call customer service and get a quote. Yes, you have to call. Live chats and online quotes do not exist for their moving services, but they are available for storage. I also looked at the areas the company serves beforehand. Although there is only one Door to Door location in New Jersey located in Randolph( which is 50 minutes to an hour by car from my home in Fort Lee), there are locations in New York that are much closer.
People moving to and from tiny houses and small apartments might not be concerned when a portable storage container offers only one size container that fits about a room or a room and a half's worth of stuff. But those of us moving from larger homes must take this into consideration. Door to Door's standard moving container is 56 inches wide by 93 inches long by 77 inches tall on the inside. Its door opening is 46 inches wide by 74 inches tall. You can fit about one room of stuff in there, maybe a little more, according to the website. PODS has really spoiled people because it offers different sized containers. Now, I should mention that, according to the customer documents on the site, Door to Door also has an alternative wood container and an alternative metal container, which are at least slightly taller. But they are not available in every market and they are not highly publicized. I only stumbled upon them by scouring the customer documents, such as terms and services and an addendum about the specifics of the company offerings.
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Update 04/28/2018: This is actually an old update, but this video wasn't getting much traction at the time, so I didn't feel the need to provide one. The Enbridge Obundsman reached out to me to get more details of the case. After I discussed everything with them, they said they would perform and investigation and get back to me. After about a week, they called me back and said the investigation would be performed internally from here on out. They gave me no details of of what happened or if any changes are being made. I am under the impression that they changed absolutely nothing. I informed them that there are many other cases of the same type of fraud as many other victims have reached out to me in a similar situation. They said due to privacy reasons, they cannot discuss the cases with those customers and everything is dealt with on a case-by-case basis. It makes no sense to me why they would deal with something as serious as fraud on a case-by-case basis. It should be taken a whole and if there are multiple cases of fraud, then the company should be banned billing through Enbridge. Due to Enbridge not taking any action, they are essentially helping this company commit fraud. I hope this video can shine some light on the many victims falling prey to this scam and changes will be made in the future.
I don't want to harp on the issue of whether wood is sturdy enough. Much like other portable storage companies, Door to Door offers mostly wood containers and a weatherproof cover. Many reviewers had no issue with this fact. But a couple of the ones on Yelp mentioned warping and dents, nothing major. And it sounded as though Door to Door responded to fix problems that rested on its shoulders. But if protecting your stuff is of the utmost importance, then you might be more inclined to pick a metal container over a wood one. It's a matter of preference and priorities. In the case of Door to Door, which seems to put all the responsibility on the shoulders of the customer when it comes to the care of the stuff held in the container (read the terms and services) and has no visible insurance plans on the website, the type of container may be elevated in importance.
A common concern was damage done to the container. One was warped by move's end and the other had to be fixed after a forklift accident. The containers are moved using forklifts, which has its pros and cons. On the negative side, the forklift can be accident prone, especially if the professional handling it is new to this game. On the bright side, one reviewer, Suzanne S., who had moved from Berkeley to Boston, wrote the forklift was a lifesaver when navigating narrow, congested streets.
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In addition, I asked outright about Kissimmee, which is considered Orlando because of its vicinity. And the customer service rep said moving services were not available for that zip code either. This is even crazier to me because Orlando is a popular destination, especially with young people. And it is one of four cities in Florida that Door to Door claims to serve. Then, there are also colleges that the company serves for students who are moving from dorm to dorm. Even with all those covered areas and living and moving to major metropolitan areas, I was not able to make even a fake move with Door to Door. It's a small group that can actually use these services.
I have been using washable filters for 15 years. They are simply blasted out in my driveway with a hose (opposite of airflow), drained about 10 minutes and put back in the furnace. The furnace dries the filter out in minutes, so bacteria is never a concern. We wash them once a year, as we only run the furnace for about 3-4 months in the winter and only then about half time (live in California). Not only does it save replacing them, but saves a trip to the store, which is probably the most environmentally part. I recently had the furnace looked at by an installer and he stated we had very little dust buildup since it was last checked 9 years ago. If we need clean air in our house, we open it up for an hour or two - on warm days of course. Simple. Washable filters are cheap and environmentally friendly. Think about what happens to all those disposed of filters you toss!
"The day of move in Boston was particularly crazy because the city had closed off our street for major construction. Door-to-door worked with me on the phone to help notify the driver and then he did some voodoo magic getting those pods from his truck that was parked on a neighboring side street that was one way the wrong way and to our front door… Mad props to these guys and their drivers."

Okay, I get it. Door to Door does not serve the entire country in the way a company like U-Haul does, nor does it go abroad even to places, such as our neighbor Canada. That's fine. But the website suggested it did provide moving services for New York City and Orlando and their surrounding areas. Fort Lee, NJ, the starting point for this hypothetical move, is literally home to the George Washington Bridge, which links the Garden State to Manhattan. Manhattan and the Bronx, which is even closer to Fort Lee, are both listed as moving destinations for Door to Door. In fact, U-Haul was possibly going to make the warehouse for my stuff be its Bronx location. So, Door to Door seems small potatoes if it can't provide service in a part of northern New Jersey that is as close to NYC as my town is.
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